5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that most security guard businesses are capable of supplying the service that property supervisors want, but also often do not because of a lack of ongoing excellent management procedures.
Security guard businesses are unlike any vendor a home manager usually hires. If you employ a painter, you are able to see whether or not they are doing their jobs by looking at the walls. However, when you employ a security guard company, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In most cases they likely are, but it’s important to implement a system of verification and quality management to ensure that problems associated with the lack of doing these jobs do not start to happen.
In this guide we will discuss five (5) easy actions to enhancing your safety guard service and attaining everything you picture as your ideal building site security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your state is among these states, ensure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security company and inquire does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This initial conversation can tell you a lot about what to expect from that shield and it gives you an opportunity to ask another shield if you think it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every shield to the company itself, in several cases the shield’s orientation to his delegated land isn’t as complete. We call the orientation to the delegated land”Site Specific Training”. Learn What your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• How long is each officer trained?
• How long can the security company double bank? (Double banks is the process of having a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the answer to every one of these questions and be sure they match what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site special training to get an understanding of what goes on preparing a shield to operate at your premises.
Guard supervision is among the main factors of good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel their work isn’t important and they start to find themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of distant oversight that prove most successful are:
If your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are on your premises. These tracking systems permit the security guard company to track the log and time the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the safety guard company provides a way of making sure each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel their safety is important and being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your safety as you are not there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure they know their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be sure the adviser isn’t really a security guard company. If so, your audit is sure to turn up problems with your current security guard company.